Helpdesk

IT

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Access Request 4

• Request Outlook to Send on Behalf
• Outlook Distribution List (DL) Management & Access Requests
• Claude AI - Download Plugins
• Microsoft Edge - PDFs don't open in Edge due to Profile

Email/Outlook Issues 12

• How to set Email re-direction rules in Outlook
• Resolving Issues with Not Receiving Outlook Emails
• Troubleshooting Guide: Outlook Keeps Crashing
• Outlook isn't opening on laptop
• Resolving Slow Performance in Outlook

See all 12 articles

Email Signatures 1

• Update Outlook Signature

Freshdesk 0

Genesys 5

• Logging into Emergency Phone - Microsoft Teams
• Genesys - How to enable notifications over remote desktop
• Genesys - Multiple Audio device profiles
• Logging into Genesys
• Activate your Genesys Queue on genesys app

Hardware Problems 9

• Keyboard problem - keys switched around
• Troubleshooting Guide: Mouse and Touchpad Not Working
• Troubleshooting Guide: Keyboard Stopped Working
• Troubleshooting Guide: Plugged in Headset Stopped Working
• How to Request a Docking Station for Laptop

See all 9 articles

HelpDesk 14

• Remote Password Change/Reset Quick Guide
• Weekend Staff - IT Support Quick Links
• How to Delete Google Contacts
• Web Browser How to add extension
• Approved Web browser extensions

See all 14 articles

InforSun 1

• Infor Sun - QAA.xla missing error

Krisp AI 4

• Krisp AI Roll Out - What you need to do?
• Restarting Krisp on Laptop
• Troubleshooting Krisp AI to Work with Genesys
• Troubleshooting Guide: Krisp AI Isn't Turning On

Office 365 12

• How to Use and register the Microsoft Authentication App
• Outlook - What is LTG Outlook Connector and how to reenable it.
• Recovering unsaved or lost Office365 files (Word, Excel, OneNote etc.)
• Excel - Refreshing data from SQL and other excel spreadsheets
• How to clean up your mailbox

See all 12 articles

Okta 2

• Compass Login Guide
• Okta Verify App Setup Guide

Office Network- Wifi 2

• What is the Wi-Fi password?
• How to Report Slow Wi-Fi to the Helpdesk

M72 & M75 1

• Book Meetings M72 & M75

MS Teams 4

• Microsoft Teams - Troubleshoot and Manage Audio Device Settings
• Resolving MS Teams Incoming Calls on Phone Not Laptop
• When to Clear MS Teams Cache and How to Do It in Windows 11
• Resolving MS Teams Calls Pausing on Windows 11

Printing 2

• Add London-Xerox Printer
• Greenshot - Quick User Guide

Remote 5

• Remote - Setting up Displays/Screens
• Configure Monitors for New Remote Desktop
• Windows App - Remote Display Quick Setup Guide
• About Azure Remote Desktop Connection
• Resolving Blank Profile Issue When Logging into Azure VM (Remote)

Sharepoint 3

• SharePoint - Intranet - Editing your page on the Intranet
• Recovering a Document in MS SharePoint
• How to Request Access to a SharePoint Folder or Documents

Software Licence Request 2

• How to Request MS Teams Calling from Helpdesk
• How to Request Adobe Acrobat Pro/Creative Cloud/Photoshop from Helpdesk

Travel Centre 0

TravelPort 3

• CEE Itinerary and Smart Buttons - access to file storage
• How to Request a License for Travelport from Your Helpdesk
• Travelport - Install Plugins via Company Portal App

VPN 3

• How to connect to Azure VPN
• Troubleshooting Slow MS Azure VPN Connection
• How to Reset Your Windows 11 Password When at Home

WhatsApp for Business 3

• Update Your WhatsApp information in Email Signature
• WhatsApp for Business issues.
• WhatsApp for Business - Quick Setup Guide

Work on Personal Phone 1

• Set up Work Profile on Personal Phones - iPhone & Android

Zoom 0

Flights & Ticketing

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Flights & Ticketing 3

• Common Flight Questions
• Creating a booking file – Short version
• Date changes and upgrading itineraries (un-ticketed PNRs only)

Application Support

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Application Support 8

• Payment did not push to SUN
• Product Base - Copy data from another property in When to go
• Travel Hub is blank and has no options
• Can't access Publishing Centre
• Notification Email

See all 8 articles