Common Flight questions
How do I check the ticket deadline?
The ticket deadline can be found in the TKTG field or *TD box in a PNR
What if the ticket deadline is the same as the day of departure when I’m pricing?
This can be a bit confusing. The airline will return a different ticket deadline when the PNR has been completed so you need to check the *VR (airline messages) for confirmation
Or you can assume 3 days from booking if a published fare, or 1 month before departure if an ITX fare.
How do I check baggage allowances?
On a ticketed PNR, the best way is to use #VT This brings up a webpage where it is displayed. You can then click on the baggage icon to be taken to the airline website to find more details
Or it will be hidden within the fare quote , B- 1PC means 1 piece of baggage
How do I know if my PNR has been sent to F&T (NBCed)?
There will be a couple of pointers to this.
The TKTG field will say it has been done, and there will be an item in the Notepad field as well
How do I know if my PNR has been ticketed?
There will be several pointers to this.
The PNR will have a line under the itinerary – ignore the date though, this is just an admin line
Or the PNR will have a box marked *HTE in the long row of boxes beneath the itinerary.
How do I generate a PDF for the itinerary?
Click on the #ITIN icon on the bottom right of Travelport and in the pop-up box that appears, click Preview/Edit to generate the PDF in an email.
How do I move a PNR onto someone else's Queue?
You will need to know their Queue and Category first. Then enter, for example, QEB/48*C10
What is an ARNK sector?
ARNK stands for "Arrival Unknown". It indicates that the itinerary arrives into one airport and leaves from another.
It can be ignored if it the last line of the itinerary – it is there purely for admin purposes.
How do I check if the airport lounge is included in the fare?
You should check Branded Fares. See the guide on your smartbuttons about how to access this. The easiest place to view branded fares is within the Fare Quote.
Enter FQ1, and you will see the green ‘View Branded fares’ icon to click to find this, and more information.
How do I check if a limo is included in the fare?
You should check Branded Fares. See the guide on your smartbuttons about how to access this. The easiest place to view branded fares is within the Fare Quote.
Enter FQ1, and you will see the green ‘View Branded fares’ icon to click to find this, and more information.
What do if I get the DUTY CODE not authorised message?
Use the ‘Switch between PCCs’ smartbutton to sign in to the correct area
What do I do if my Travelport is playing up, or I can’t access NDC?
Enter #RESTART This will close down and reopen your Travelport and hopefully reset any issues