If you are experiencing issues with Microsoft Teams calls pausing on Windows 11, follow these steps to troubleshoot and resolve the problem:

1. Check Your Internet Connection

  • Ensure you have a stable and strong internet connection.
  • Restart your router or modem to refresh the connection.
  • If possible, use a wired connection instead of Wi-Fi for better stability.

2. Update Microsoft Teams

  • Open Microsoft Teams.
  • Click on your profile picture in the top-right corner.
  • Select 'Check for updates'.
  • Allow Teams to update and restart the application.

3. Update Windows 11

  • Go to 'Settings' > 'Windows Update'.
  • Click on 'Check for updates'.
  • Install any available updates and restart your computer.

4. Adjust Teams Settings

  • Open Microsoft Teams.
  • Click on your profile picture and go to 'Settings'.
  • Under 'Devices', ensure the correct audio and video devices are selected.
  • Under 'General', disable 'Hardware acceleration' if it is enabled.

5. Close Unnecessary Applications

  • Close any applications that are not in use, especially those that consume a lot of bandwidth or system resources.
  • Check for background processes that might be interfering with Teams.

6. Disable Background Apps

  • Go to 'Settings' > 'Privacy' > 'Background apps'.
  • Turn off background apps that are not necessary.

By following these steps, you should be able to resolve the issue of Microsoft Teams calls pausing on Windows 11. If the problem persists, consider reaching out to IT Support for further assistance.