There is a known issue currently where WhatsApp desktop is not opening - this is due to a change on the Microsoft side that has affected our configurations. 


IT has resolved the WhatsApp issue, however the current version will need to be uninstalled as below, then reinstalled from the Company Portal. This is all self-service, so everyone should be able to follow the steps without IT needing to remote in – please forward this to your team members if they are having issues opening WhatsApp as well.

 

Please do reach out to IT if you’re still on Windows 10 as it may mean you don’t have the Company Portal app.


Procedure

 

  1. In Windows Search Bar, type in and navigate to Installed Apps

 

  1. Scroll down to the current version of WhatsApp, and click the ellipsis (…) on the right of it, and click ‘Uninstall’

 

  1. Open the Company Portal App 

 

  1. Search for WhatsApp on the top Search bar of the Company Portal App and click on the result. 

 

  1. Click Install


You may need to relink the new version of WhatsApp - if so, please do so from the original mobile device.