If you are experiencing issues where incoming calls on Microsoft Teams are only ringing on your phone and not on your laptop, follow these steps to troubleshoot and resolve the problem:
1. Check Notification Settings
Ensure that your notification settings in Microsoft Teams are configured correctly:
- Open Microsoft Teams on your laptop.
- Click on your profile picture in the top right corner and select Settings.
- Go to Notifications and ensure that Calls notifications are turned on.
2. Verify Device Settings
Make sure that your laptop is set up to receive calls:
- In the Settings menu, go to Devices.
- Under Audio devices, ensure that the correct speaker and microphone are selected.
- Test the devices to ensure they are working properly.
3. Check Do Not Disturb Status
Ensure that your status is not set to Do Not Disturb:
- Click on your profile picture and check your current status.
- If it is set to Do Not Disturb, change it to Available.
4. Update Microsoft Teams
Ensure that you are using the latest version of Microsoft Teams:
- Click on your profile picture and select Check for updates.
- Follow the prompts to update if a new version is available.