If you are experiencing issues where incoming calls on Microsoft Teams are only ringing on your phone and not on your laptop, follow these steps to troubleshoot and resolve the problem:
1. Check Notification Settings
Ensure that your notification settings in Microsoft Teams are configured correctly:
- Open Microsoft Teams on your laptop.
- Click on your profile picture in the top right corner and select Settings.
- Go to Notifications and ensure that Calls notifications are turned on.
2. Verify Device Settings
Make sure that your laptop is set up to receive calls:
- In the Settings menu, go to Devices.
- Under Audio devices, ensure that the correct speaker and microphone are selected.
- Test the devices to ensure they are working properly.
3. Check Do Not Disturb Status
Ensure that your status is not set to Do Not Disturb:
- Click on your profile picture and check your current status.
- If it is set to Do Not Disturb, change it to Available.
4. Update Microsoft Teams
Ensure that you are using the latest version of Microsoft Teams:
- Click on your profile picture and select Check for updates.
- Follow the prompts to update if a new version is available.
5. Reinstall Microsoft Teams
If the issue persists, try reinstalling Microsoft Teams:
- Uninstall Microsoft Teams from your laptop.
- Download the latest version from the official Microsoft Teams website.
- Install the application and sign in with your credentials.
6. Contact IT Support
If none of the above steps resolve the issue, contact your IT support team for further assistance. They may need to check for any specific configurations or permissions that could be affecting call routing.
By following these steps, you should be able to resolve the issue of incoming calls on Microsoft Teams ringing on your phone but not on your laptop.