Helpdesk

To complete the booking file, the four following items must be included: 

 

Names	Full names as per passport (including ages for teens/children and dates of birth for infants)
Itinerary	Dates, route, flight number and booking class and cabin – use availability entries or Fareshopper
Filed fares	The cost of the ticket (fare) plus taxes, per person
File Finish	This will guide you through the required fields to complete the PNR in a fill-in format

 

Follow these steps to build a booking file.

Note - If using Fareshopper, do not enter names first, proceed with the search first.

 

Adults (16 and over)	N.SMITH/JOHN
Teen aged 12 – 15	N.SMITH/ANNE*P-C15
Child aged 2 – 11	N.SMITH/WILLIAM*P-C05
Infant without a seat (under 2)	N.I/SMITH/ROBERT*01JAN24
Infant with a seat	N.SMITH/ROBERT*P-C01

 

Important - Name changes or corrections can be difficult and expensive to correct, even for just one letter so before entering names:

• Please ensure you have the correct spelling, as per the passport.
• Please do not use shortened forms of names, Billy, Bob etc.
• If there is a hyphen or apostrophe in the name, this does not need to be entered.
• Titles do not need to be entered any longer

 

Dummy Names 

If you are not going to hold a PNR but just want prices for a quick quote, use the Dummy names smartbutton #D

You can then add the amount if Adults, teens, children you need.

Note – you must not save a PNR using quote names as they will be cancelled by the airline.

 

 

The general format is A followed by the date, then by the route.	A15JUNLHRJNB
To make it specific to an airline, add*BA or /BA, to the end of the first entry – preferred entry	A15JUNLHRJNB*BA
To check outbound and inbound together using an inbound date	A15JUNLHRJNB*BA+22JUN*BA
To check outbound and inbound together using a duration in this case 7 nights	A15JUNLHRJNB*BA+7*BA
To show Business class seats only	A15JUNLHRJNB*BA@J#

 

Firstly, select your seats by clicking on a booking class in the cabin you want for each sector of your itinerary – Available seats show in Green. 

 

Next, use the Smartbutton #PRICE to price each passenger in the itinerary. 

There are different buttons to use in different scenarios.

 

• Magic Pricing button – this is a one stop shop button to price all passengers at once. It also prices upgrades (Premium, Business class, First) if available.
• ITX fares BA / QR / UL / LX / WY – Prices ITX fares for specific airlines
• ITX fares – all other airlines - Prices ITX fares for specific airlines, e. g. Emirates, Etihad, Virgin
• Published fare – This is for itineraries that do not originate in the UK
• Low-cost carrier pricing – this will be for Easyjet. Jet2  

                 

 

The last step to saving your PNR is to use the FILE FINISH smartbutton, #FF and follow the script.

Make sure your PNR is all in order before using this button as it will save your PNR.

 

Frequent flyer numbers (FFNs)	Add any FFNs if applicable.  You can by-pass this step if the guest doesn’t have any.
Ticketing Time Limit	This is the date that tickets must be issued by or the PNR will cancel. The date will be populated for you.
Business Unit, Travelcentre reference and department Code	The travelcentre reference must be entered here e.g. 4799999.  Change the department code in the dropdown.
Saving the booking file (ER)	The entries will run automatically and the booking will save at this point, and return with a Travelport PNR.
Review booking	Enter a date when you think you will revisit this quote – must be before the ticket deadline and enter a comment, and hit Submit (not cancel)

 

 

The PNR will now be created for you to PNRgrab into Travelcentre, or to add seats, meals and FFNs.

 

When the Travelcentre booking is confirmed – send the PNR to the NBC queue using the smartbutton (#NBC) for the flights team to review.

US and SIN offices - Travelcentre and Ticketing

 

To Issue the tickets - send to NBC queue

When you have confirmed the booking in Travelcentre, and you need the PNR issued, you must send it to the Flights & Ticketing team – you just do this by using the NBC smartbutton #NBC

This sends it to our ‘queue’ and we will take care of the PNR after that 

 

Travelcentre – itinerary and costs 

It is not just the PNR that we need to book correctly.

It is also very important that Travelcentre matches up with the flights you have held.

 

Please make sure you are using the correct currency for your flight costs:

If you are using the UK PCC 8X89 – costs must be added in GBP

If you are using the SG PCC 3IW9 – costs must be added in SGD

If you are using the US PCC 55AD – costs must be added in USD

 

We won’t be able to issue any tickets in Travelport unless the Travelcentre details match up 100% with the PNR, so that includes:  Names, itinerary, cabin class, fares and taxes

You can use PNR grab to make sure you have the correct details.

 

So please check all these details before sending anything to the NBC queue

 

Ticket deadlines 

 

Generally ticket deadlines on published fares will likely be either 24 hours or 3 days, so we must be in a position to hold and confirm fairly quickly.

Prices aren’t guaranteed so may change overnight as we have to reprice the PNR each day.

Please be aware of any short deadlines and ensure that these are sent to F&T as soon as possible.