When to Clear MS Teams Cache

Clearing the cache in Microsoft Teams can help resolve various issues, including:

  • Performance Issues: If Teams is running slowly or experiencing lag.
  • Login Problems: If you are having trouble logging in or staying logged in.
  • Sync Issues: If messages, files, or other data are not syncing properly.
  • Display Errors: If the app is not displaying correctly or showing outdated information.
  • General Troubleshooting: When advised by support to clear the cache as part of troubleshooting steps.

How to Clear MS Teams Cache in Windows 11

Follow these steps to clear the Microsoft Teams cache on a Windows 11 device:

  1. Close Microsoft Teams:

    • Right-click the Teams icon in the system tray and select Quit.

  2. Open File Explorer:

    • Press Win + E to open File Explorer.

  3. Navigate to the Cache Folder:

    • Enter the following path in the address bar: %appdata%\Microsoft\Teams and press Enter.

  4. Delete Cache Files:

    • Locate and delete the contents of the following folders (do not delete the folders themselves):
      • Application Cache\Cache
      • Blob_storage
      • Cache
      • databases
      • GPUCache
      • IndexedDB
      • Local Storage
      • tmp

  5. Restart Microsoft Teams:

    • Open Microsoft Teams again. The cache will be rebuilt as you use the app.

By following these steps, you can clear the cache in Microsoft Teams and potentially resolve various issues you may be experiencing.