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NOTE: To ensure your issue is resolved immediately, the Quick-Links below must be reviewed prior to calling the IT Emergency Line!
Please review the below to determine which category the problem your facing lays in.
Internet Issues (At home):
Slow internet? Or lost internet connection? Carry out the following:
- Unplug network cable from your router and plug back in
- Power off router. Turn back on after 5 minutes.
Laptop Issues:
Slow laptop? Applications running slow? Carry out the following:
- Close all unnecessary applications.
- Restart your laptop. How long has your laptop been on for? Please ensure you shut it down properly after your working day.
Remote Issues:
- Log off your remote session. Wait 5 minutes then try again. This will reassign you to another remote machine.
- Restart your laptop. Wait 5 minutes then try again. This will reassign you to another remote machine.
Unlocking / Resetting account or Expired password:
Review guide:
Expired Passwords / Password Reset / Unlocking Account
Okta:
Review the following guides that apply to your issue:
Okta - Unable to sign in
Okta Verify App Setup Guide
Genesys:
Review the following guides that apply to your issue:
Genesys Multiple Audio device profiles
Genesys - How to enable notifications over remote desktop
Logging into Emergency Phone
Headsets problems: Jabra2 65 Headsets Manual
Outlook/LTG Connector:
Review the following guides that apply to your issue:
Is your outlook crashing or facing errors? Create a new outlook profile here: Outlook Profile Recreation
LTG Connector: What is LTG Outlook Connector and how to reenable it
If after reviewing the above your problem is:
- Still not resolved.
- If your problem does not relate to any of the guides
- If the technical issue is an emergency that is causing the team disruption.
Then call the IT Emergency phone number on:
+44 (0)208 682 5410