Helpdesk

Prerequisite: Installing the Work Profile onto your personal mobile Follow the instructions here to install the work profile (instructions cover bot...

To have incoming call and other Genesys Phone System notification enabled and visible over Remote Desktop you need to go through this steps. Unfortunatelly ...

This guide will provide a full break down on how to set multiple profiles for your audio and mic settings in Genesys if you transition from office to home. ...

This is the fresh default landing page. Ensure the location is set to Asia Pacific (Sydney) as FCTG’s data centre for Genesys is in Australia. ...

How to Activate Your Assigned Queue This quick guide shows you how to activate the queue assigned to you when you start your shift. 1. Make Sure You Are...