Helpdesk

Prerequisite: Installing the Work Profile onto your personal mobile Follow the instructions here to install the work profile (instructions cover bot...

To have incoming call and other Genesys Phone System notification enabled and visible over Remote Desktop you need to go through this steps. Unfortunatelly ...

This guide will provide a full break down on how to set multiple profiles for your audio and mic settings in Genesys if you transition from office to home. ...

Emergency Line - Microsoft Teams solution Prerequisites: Your work profile must be set up on your personal phone to use MS Teams. Please follow this...

This is the fresh default landing page. Ensure the location is set to Asia Pacific (Sydney) as FCTG’s data centre for Genesys is in Australia. ...