If you are experiencing issues with getting Krisp AI to work with Genesys, follow these steps to troubleshoot and resolve the problem:
1. Check System Requirements
Ensure that your system meets the minimum requirements for both Krisp AI and Genesys. This includes operating system compatibility, hardware specifications, and any necessary software dependencies.
2. Install the Latest Versions
Make sure you have the latest versions of both Krisp AI and Genesys installed. Outdated software can lead to compatibility issues.
- Krisp AI: Visit the Krisp AI download page to get the latest version.
- Genesys: Check the Genesys support site for the latest updates and patches.
3. Configure Audio Settings
Properly configure the audio settings in both Krisp AI and Genesys to ensure they are working together seamlessly.
- Krisp AI: Open the Krisp AI application and select the correct microphone and speaker settings.
- Genesys: Go to the audio settings in Genesys and ensure that Krisp AI is selected as the input and output device.
4. Restart Applications
Sometimes, simply restarting the applications can resolve any temporary glitches.
- Close both Krisp AI and Genesys.
- Restart Krisp AI first, then open Genesys.
5. Check for Conflicting Software
Ensure that no other audio processing software is interfering with Krisp AI and Genesys. Disable or uninstall any unnecessary audio tools.
By following these steps, you should be able to troubleshoot and resolve most issues with getting Krisp AI to work with Genesys.