If your laptop battery is not charging, follow these steps to troubleshoot and resolve the issue:
- Turn off the laptop: Shut down your laptop completely and unplug it from any power source.
- Unplug and wait: Leave the laptop unplugged for about 15 minutes. This can help reset the battery and power system.
- Reboot the laptop: After 15 minutes, plug the laptop back in and turn it on. Check if the battery starts charging.
- Use the original power cable: If the issue persists, try using the original power cable directly without any docking station or adapter.
- Seek further assistance: If none of the above steps work, please contact IT support via support portal
By following these steps, you should be able to identify and potentially resolve the issue with your laptop battery not charging.