There are known issues where pop up windows from the Outlook filing system, Travel Centre and Travelport appear truncated, with limited visibility or cut off buttons/selections, or 'off-screen':
This is mainly due to a display glitch, but changing the scale of the display resolution in Windows Settings often fixes this issue. This article will outline how to rescale the window.
Procedure For Travelport:
1. Search 'Display' in your Windows search bar > Duplicate or extend to a connected display (or, right-click your desktop background > Display Settings)
2. Note the monitor your truncated window is appearing.
3. Once the monitor is selected in Blue as above, scroll down to Scale & Layout > Scale
4. 4. Set the scale to 100%. If it already is at 100%, set it to a different scale (eg, 120% or 150%) and back to 100%.
5. Travelport will ask you to re-size the resolution for the app. Click 'Yes' and the window should reopen normally.
Procedure For LTG Filing and Travel Centre:
1. Close the affected app, and search 'Display' in your Windows search bar > Duplicate or extend to a connected display (or, right-click your desktop background > Display Settings)
2. Note the monitor your truncated window is appearing.
3. Once the monitor is selected in Blue as above, scroll down to Scale & Layout > Scale
4. Set the scale to 100%. If it already is at 100%, set it to a different scale (eg, 120% or 150%) and back to 100%.
5. Reopen the problematic window and the issue should be resolved. Please log a ticket or reach out to IT if the issue persists.