If you are experiencing issues with the LTG connector in Outlook where the filing window cuts off, follow these detailed steps to resolve the problem:

Step 1: Check LTG Connector Settings

  • Open Outlook and go to File > Options.
  • Navigate to the Add-Ins section.
  • Ensure that the LTG connector is listed and enabled. If it is not, enable it and restart Outlook.

Step 2: Verify Email Filing

  • Go to the LTG Connector tab in Outlook.
  • Check the filing settings to ensure they are configured correctly.
  • Verify that emails are being filed correctly before they are moved to the deleted items folder. You can do this by filing a test email and checking its status.

Step 3: Contact IT or Dev Team

  • If the above steps do not resolve the issue, contact your IT or Dev team for further assistance.
  • Provide them with detailed information about the issue, including any error messages or unusual behavior.

Step 4: Raise a Development Request

  • If necessary, raise a development request with the Dev team for any required changes to the LTG connector design.
  • Ensure that the request includes a detailed description of the issue and any steps already taken to resolve it.

By following these steps, you should be able to resolve the issue with the LTG connector filing window cutting off in Outlook. If the problem persists, reaching out to the support team for further assistance is recommended.