If you are experiencing issues with the LTG connector in Outlook, follow these steps to troubleshoot and resolve the problem:

Step 1: Check LTG Connector Settings

  • Open Outlook and go to File > Options.
  • Navigate to the Add-Ins section.
  • Ensure that the LTG connector is listed and enabled. If it is not, enable it and restart Outlook.

Step 2: Verify Email Filing

  • Check if emails are being filed correctly before they are moved to the deleted items folder.
  • Go to the Sent Items folder and verify that the emails are being processed as expected.
  • If emails are not being filed correctly, check the LTG connector configuration settings to ensure they are set up properly.