If you are experiencing issues with the LTG connector in Outlook, follow these steps to troubleshoot and resolve the problem:

Step 1: Check LTG Connector Settings

  • Open Outlook and go to File > Options.
  • Navigate to the Add-Ins section.
  • Ensure that the LTG connector is listed and enabled. If it is not, enable it and restart Outlook.

Step 2: Verify Email Filing

  • Check if emails are being filed correctly before they are moved to the deleted items folder.
  • Go to the Sent Items folder and verify that the emails are being processed as expected.
  • If emails are not being filed correctly, check the LTG connector configuration settings to ensure they are set up properly.

Step 3: Contact IT or Dev Team

  • If the issue persists, contact your IT or Dev team for further assistance.
  • Provide them with detailed information about the issue, including any error messages and log files.
  • Request amendments to the LTG connector design if necessary.

By following these steps, you should be able to resolve most issues related to the LTG connector in Outlook. If the problem persists, Please raise a ticket via support portal or by calling IT helpdesk number +44 208 682 5410.