Keywords: Distribution List, DL, Email Group, Outlook Group, Add user to group, Mailing list, Request access, Remove user from group, Freddy ticket, Create ticket.

📖 Overview

A Distribution List (DL) allows you to send emails to a predefined group of people using a single email address (e.g., [email protected]).

Important: Users cannot add themselves to distribution lists. All changes must be processed through IT Support for security and auditing.

🤖 How to Request via Freddy AI

You can raise a request without leaving this chat! Simply tell Freddy:"I want to add a user to a distribution list" or "Create a ticket to remove someone from a group." Freddy will then collect the necessary details from you and submit the ticket automatically.

➕ Manual Request Details

If you prefer to use the portal or need to gather information first, ensure you have:

  • DL Name/Email: (e.g., [email protected])

  • User Details: Full name and email address of the person.

  • Business Justification: Why is this access required?

  • Manager Approval: Required for department-specific or restricted lists.

Processing Time: Typically 1-2 business days. Once confirmed, allow 15–30 minutes for Outlook to sync.

🔍 How to Check DL Membership

  • The Test Email: Send a message to the DL address. If you receive it, you are a member.

  • Outlook People Tab: Search for the DL name in your Contacts/Address Book. Double-click to view the member list (if permissions allow).

  • Contact IT: Ask Freddy or IT Support to verify if a user is currently on a specific list.

❓ Frequently Asked Questions (FAQ)

Q: Can I add external (non-company) users to a DL?A: Generally, no. External addresses are restricted for security. Contact IT for business exceptions.

Q: What is the difference between a DL and a Shared Mailbox?A: A DL broadcasts emails to individual inboxes. A Shared Mailbox is a central inbox that multiple people log into to manage correspondence.

Q: Can I request a brand-new Distribution List?A: Yes. Provide the desired list name, purpose, initial members, and the designated list owner to IT Support.

🛠 Troubleshooting

  • Sync Issues: If a user was just added but isn't receiving mail, wait 30 minutes and check the Spam/Junk folder.

  • Bounced Emails: You may not have "Send-As" permissions for that specific list. Contact IT to check your sending rights.

Next Step

Would you like me to raise a ticket for this request now?